Return & Exchange Policy - Strive Soda

Effective Date: January 1, 2025 Last Updated: January 1, 2025

Our Commitment to Quality

At Strive Soda, we stand behind the quality of our hydration sodas. If you're not completely satisfied with your purchase, we're here to help.

Return Policy Overview

• Return window: 30 days from delivery date
• Condition: Unopened and unused products only
• Refund method: Original payment method
• Processing time: 5-10 business days after receipt

Eligible Returns

What Can Be Returned

• Unopened Products
• Unopened cases or individual cans
• Products in original, resalable condition
• Products within expiration date
• Damaged products (see Damaged Items section)

• Wrong Items Shipped
• Incorrect flavor or quantity
• Duplicate orders
• Items you did not order

• Defective Products
• Manufacturing defects
• Leaking or damaged cans
• Quality issues (off taste, appearance)

What Cannot Be Returned

• Opened Products
• Once opened, products cannot be returned for quality or safety reasons
• Exception: Defective products (see below)

• Products Outside Return Window
• Returns must be initiated within 30 days of delivery
• Late requests will be reviewed case-by-case

• Expired Products
• Products past their expiration date
• Products stored improperly

• Final Sale Items
• Clearance or promotional items marked "Final Sale"
• Subscription orders (see Subscription Policy)

How to Initiate a Return

Step 1: Contact Us

Email us at hello@strivesoda.com with:

• Order number
• Reason for return
• Photos of product (if damaged or defective)
• Preferred resolution (refund or exchange)

Response time: We'll respond within 1-2 business days with return instructions.

Step 2: Receive Return Authorization

We'll send you:

• Return Merchandise Authorization (RMA) number
• Return shipping label (if applicable)
• Packaging instructions

Important: Do not ship products without an RMA number. Unauthorized returns may not be accepted.

Step 3: Ship Your Return

• Pack items securely in original packaging if possible
• Include RMA number on the outside of the package
• Use the provided prepaid label OR ship at your own cost (see Shipping Costs)
• Obtain tracking information

Return address will be provided with your RMA.

Step 4: Refund Processing

Once we receive your return:

• We'll inspect products within 2-3 business days
• Approved refunds are processed within 5-10 business days
• You'll receive email confirmation

Shipping Costs

Who Pays for Return Shipping?

We pay if:

• Product is defective or damaged
• We shipped the wrong item
• Error on our part

You pay if:

• Changed your mind
• Ordered wrong flavor/quantity
• No longer want the product

Prepaid Return Labels

• Available for eligible returns
• Shipping cost may be deducted from refund
• Label provided via email

Refund Details

Refund Amount

• Full product price (excluding shipping)
• Original shipping charges are non-refundable unless we made an error
• Return shipping costs may be deducted

Refund Method

• Issued to original payment method
• Credit/debit cards: 5-10 business days
• PayPal: 2-3 business days
• Bank processing times vary by financial institution

Partial Refunds

Partial refunds may be issued if:

• Products show signs of use
• Packaging is damaged beyond resale condition
• Return is missing components
• Product is partially consumed

Exchanges

We currently do not offer direct exchanges. To get a different product:

1. Return unwanted items for refund
2. Place a new order for desired items

Exception: 

1. Wrong items shipped will be replaced at no cost.

Damaged or Defective Items

Reporting Damage

Report damaged shipments within 48 hours of delivery:

• Email hello@strivesoda.com
• Include order number and photos showing:
• Damaged product
• Shipping box condition
• Packing materials

Resolution Options

We'll offer:

• Full refund (no return required for severely damaged items)
• Replacement shipment at no cost
• Store credit for future purchase

Our Quality Guarantee

If you receive a defective product:

• Contact us immediately
• We'll provide prepaid return label
• Full refund or replacement guaranteed
• No questions asked

Subscription Returns

Subscription Order Policy

• Each subscription delivery is considered a new order
• Standard return policy applies to each shipment
• Returns do not cancel your subscription

Subscription Cancellation

• Cancel anytime through your account
• Must cancel 24 hours before next billing cycle
• Pending orders will still be fulfilled

Subscription Modifications

• Change flavors, quantity, or frequency anytime
• Modifications must be made 24 hours before next order
• Contact hello@strivesoda.com or log into your account

Food Safety Policy

Perishable Product Notice

Due to food safety regulations:

• Opened products cannot be resold or returned
• We cannot accept returns of opened products unless defective
• Refrigeration may be required for product quality

Quality Concerns

If you have quality concerns with an opened product:

• Contact us at hello@strivesoda.com
• Describe the issue and provide photos
• We'll work with you to resolve the issue
• May offer refund, replacement, or store credit at our discretion

Store Credit

When Store Credit is Offered

• Alternative to refund (if you prefer)
• For opened products with quality issues
• For returns outside standard policy (at our discretion)

Store Credit Terms

• Valid for 12 months from issue date
• Non-transferable
• Cannot be exchanged for cash
• Applied automatically at checkout

International Returns

Canada

• Standard return policy applies
• Customer responsible for return shipping costs
• Customs fees are non-refundable

Other International Orders

• Contact us for return authorization
• Return shipping costs are customer's responsibility
• Customs and import fees are non-refundable
• Refunds issued in USD

Refused or Undeliverable Packages

Package Refused at Delivery

• Refund minus shipping costs (both ways)
• Processing fee may apply

Undeliverable Addresses

• Ensure shipping address is correct
• Returned packages may incur restocking fee
• Refund issued minus shipping and fees

Restocking Fees

We generally do not charge restocking fees, except:

• Large wholesale orders (10+ cases)
• Undeliverable packages due to incorrect address
• Refused deliveries without valid reason

Fee: 

1. 15% of order value, if applicable

Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account or credit card statement
2. Contact your bank or credit card company (processing can take time)
3. If still not received, email us at hello@strivesoda.com

Promotions and Discounts

Returns on Discounted Items

• Refund based on price paid
• Promotional discounts are not reissued
• Gift with purchase items must be returned

Bundle Deals

• If returning part of a bundle, refund may be adjusted
• Bundle pricing only applies when all items are purchased together

Contact Us

For return inquiries or assistance:

Strive Soda Customer Service

Email: hello@strivesoda.com

Website: https://strivesoda.com/pages/contact

Hours: 

1. Monday - Friday, 9 AM - 5 PM PST

 Response Time: 

1. 1-2 business days

Exceptions and Special Circumstances

We understand that special situations arise. If you have circumstances not covered by this policy:

• Contact us at hello@strivesoda.com
• Explain your situation
• We'll work with you to find a fair resolution

We're committed to your satisfaction and will do our best to make things right.

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Quick Reference

| Situation | Action | Who Pays Shipping |

|-----------|--------|-------------------|

| Changed mind | Return for refund | Customer |

| Defective product | Return for refund/replacement | We pay |

| Wrong item shipped | Return for replacement | We pay |

| Damaged in shipping | Report within 48 hours | We pay |

| Quality issue (opened) | Contact us for resolution | Case-by-case |

| Subscription order | Same as regular order | Depends on reason |

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Last Updated: 

1. January 1, 2025

 Questions? 

1. Email hello@strivesoda.com - We're here to help!